Blankform / Guides
Help centre
A guide to building forms and working with responses in Blankform.
1Getting started#
You can read this guide, our privacy notice and our terms without an account. You can also answer a published form without signing in.
1.1Create your account#
Sign up with your name, email address and password. Verify your email before signing in. During testing, use the sign-in methods that are enabled on the account screen.
1.2Find your workspace#
Your dashboard lists your saved forms. Open a form to edit it, view its responses or manage it. Your account gives you access to your own forms and responses.
2Build and preview a form#
Choose Create form, give it a recognisable title and add questions. Use clear labels so respondents understand what you need.
2.1Edit questions#
Choose the question type, edit its options and mark it required when an answer is necessary. You can duplicate, remove and reorder questions. Save your draft to keep your changes.
2.2Preview your draft#
Save before opening the private preview. Use it to check wording, question order and required answers. Preview answers are not submitted as responses. Publishing is a separate action.
3Publish and share#
Choose Publish after saving, then copy the public form link and share it with your testers. Anyone with a working published link can open the form; only share it with the people you intend to invite.
Later edits remain private until you republish. Unpublish withdraws access through the public link. During testing, ask people to use sample answers and avoid sensitive information.
4Read and download responses#
Open Responses for a form to view submitted answers. Responses belong to the published version that the person answered.
4.1Download your responses#
Choose Download Excel on the Responses page for a formatted workbook that opens directly in Excel. It includes readable columns, wrapped answers, frozen headings and filters. Submission IDs are retained in a hidden last column. Download CSV is also available for other tools; CSV opening behavior depends on your application's language and separator settings.
Each row is a submission, and each question has its own column. Times are in UTC; multiple selected options appear on separate lines within one cell. Repeated question headings receive numbered suffixes. Historical answers use the choice labels from the version answered. Keep downloaded files private: they can contain personal information.
4.2If the spreadsheet looks wrong#
If everything appears in one column, use your spreadsheet application's text/CSV import and select a comma delimiter and UTF-8 encoding. Turn on text wrapping and widen columns to see longer answers. If a download fails, retry from the Responses page.
5Account and troubleshooting#
Use Forgot password on the sign-in screen to request a reset link. Resetting your password signs out existing sessions. Use Account to open your settings, and Sign out when using a shared device.
Settings lets you edit your display name, choose a transparent or purple smiley icon, or remove the icon to show your first-name and surname initials, change your password and choose a Light, Dark or System theme for Settings and the forms dashboard. Choose a list, small cards or large cards for your forms. Display preferences are saved for your account in this browser and do not sync across devices. Published forms keep their own design.
If saving fails, keep the editor open and retry before leaving. If a form link is unavailable, ask its creator whether it is still published. For testing feedback, use the channel through which you were invited and describe the screen, action and error. Do not include passwords or private response data.
6Sessions and two-factor authentication#
Open Settings, then Security to review signed-in sessions, sign out a browser or sign out all other sessions. Browser and device labels are approximate.
To enable two-factor authentication, enter your password, manually add the setup key to an authenticator app, save the recovery codes and enter a six-digit app code. Other sessions are signed out when enrollment completes. Each recovery code works once; replacing codes invalidates the old set. Password reset does not remove two-factor protection. If you lose both the app and recovery codes, contact the person who invited you to testing; automatic recovery is not available.
7Delete your account#
Download any responses you need first. Open Settings, then Data & help, review account deletion, type DELETE and enter your current password. The action permanently removes your account, profile, sessions, authenticator configuration, forms, saved versions and responses from the active database. Your public form links stop working.
Downloaded files and copies held by other people remain outside Blankform. Provider backup expiry and operational log retention are still being confirmed during testing.
8Delete a form#
Download any responses you need before deleting a form. Form management includes a permanent deletion review. Deleting removes the form, its saved versions and its responses from the application and cannot be undone in Blankform.